Refund policy

REFUND POLICY

Last updated: February 28, 2026

At Top Tier Coffees, we want you to be completely satisfied with your purchase. However, due to the perishable nature of coffee, we have the following refund policy:

RETURNS

Due to the perishable nature of coffee, we do not accept returns on opened products.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will make it right. We may offer a replacement, store credit, or refund depending on the situation.

HOW TO REQUEST A REFUND OR REPLACEMENT

To report a damaged or incorrect order, please contact us through our website with:

• Your order number
• Photos of the damaged product or packaging (if applicable)
• A description of the issue

We will respond within 1-2 business days to resolve your concern.

REFUND PROCESSING

Approved refunds will be processed within 5-7 business days and credited back to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

NON-REFUNDABLE ITEMS

The following items are non-refundable:

• Opened coffee products
• Gift cards
• Sale or clearance items (unless damaged or defective)

EXCHANGES

We do not offer direct exchanges. If you need a different product, please place a new order and contact us about a refund for the original item if eligible.

CONTACT US

If you have questions about our refund policy or need assistance with an order, please contact us through our website.