Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: February 28, 2026

This policy applies to subscription orders and recurring purchases through Top Tier Coffees.

SUBSCRIPTION ORDERS

If you subscribe to receive regular coffee deliveries, you can manage your subscription at any time through your customer account portal.

CANCELLATION

You may cancel your subscription at any time with no cancellation fees. To cancel:

• Log into your account on toptiercoffees.com
• Go to your subscription management page
• Click "Cancel Subscription"
• Or email us at dave@toptiercoffees.com with your order number and cancellation request

WHEN CANCELLATIONS TAKE EFFECT

Cancellations must be made at least 48 hours before your next scheduled shipment to avoid being charged. If you cancel after your subscription has already been processed for shipment, that order will still be fulfilled and charged.

MODIFYING YOUR SUBSCRIPTION

You can modify your subscription frequency, skip deliveries, or change products at any time through your account portal or by contacting us at dave@toptiercoffees.com.

REFUNDS FOR SUBSCRIPTIONS

Subscription orders follow our standard Refund Policy. Once an order has shipped, it cannot be refunded unless it arrives damaged or incorrect.

PAUSING YOUR SUBSCRIPTION

You can pause your subscription for up to 3 months if you need a temporary break. Log into your account to pause deliveries.

CONTACT US

For help with your subscription, contact us at dave@toptiercoffees.com and we will respond within 48 hours.